The 7-day trial
Solo and Pro both start with 7 days of full access. One free trial per account. Cancel before day 7 and you're not charged. Do nothing and the plan starts at its normal price.
One participant free forever. Support coordinators free on everything. Paid plans start where invoicing and collaboration do — because that's where SW Ally starts paying for itself.
Free
For trying SW Ally properly, or supporting one person.
Free forever. No card required.
Start FreeIncludes
Solo
For the independent worker with a real, working caseload.
7 days free, then $19.99/month. One free trial per account. Cancel any time.
Start 7-Day Free TrialEverything in Free, plus
Pro
For workers running a full independent practice.
7 days free, then $49.99/month. One free trial per account. Cancel any time.
Start 7-Day Free TrialEverything in Solo, plus
Unlimited participants, unlimited workers, Needs Attention dashboard, incident management, RFS Builder, progress reports. Every feature, no card, no trial clock.
Three questions decide it. Almost nobody needs to think harder than this.
One → Free. Two or three → Solo. Four or more → Pro. Archived participants stop counting, so a finished engagement doesn't take up a slot.
Invoicing, rate presets, travel and expense items and the income tracker all start at Solo. If you bill anyone at all, that's your plan.
Shared calendar and team messaging start at Solo. The coordinator's own account stays free either way.
Every feature, every plan. Scroll sideways on a phone.
| Feature | Free | Solo — $19.99/mo | Pro — $49.99/mo | Coordinator |
|---|---|---|---|---|
| Participants | ||||
| Active participants | 1 | Up to 3 | Unlimited | Unlimited |
| Participant profile | ✓ | ✓ | ✓ | ✓ |
| Important Information | ✓ | ✓ | ✓ | ✓ |
| What's New | ✓ | ✓ | ✓ | ✓ |
| Archive & restore participants | ✓ | ✓ | ✓ | ✓ |
| Documentation | ||||
| Shift notes | ✓ | ✓ | ✓ | Review |
| Handover | ✓ | ✓ | ✓ | ✓ |
| Incident reporting | ✓ | ✓ | ✓ | Manage |
| Documents | ✓ | ✓ | ✓ | ✓ |
| Progress report export | — | — | ✓ | ✓ |
| Collaboration | ||||
| Team communication | — | ✓ | ✓ | ✓ |
| Collaborative calendar | — | ✓ | ✓ | ✓ |
| Dashboard posts | — | Read | Read | Create |
| Tasks & support requests | — | Receive | Receive | Create |
| Needs Attention dashboard | — | — | — | ✓ |
| Missing documentation alerts | — | — | — | ✓ |
| RFS Builder | — | Respond | Respond | ✓ |
| Money | ||||
| Invoice creation & PDF | — | ✓ | ✓ | — |
| Send invoice to plan manager | — | ✓ | ✓ | — |
| Invoice tracking | — | ✓ | ✓ | Status only |
| Invoices per week | — | 5 | Unlimited | — |
| Rate presets & public holidays | — | ✓ | ✓ | — |
| Travel & expense line items | — | ✓ | ✓ | — |
| Invoice CSV & PDF export | — | ✓ | ✓ | — |
| Platform | ||||
| Safety & community tools | ✓ | ✓ | ✓ | ✓ |
| Install as an app (PWA) | ✓ | ✓ | ✓ | ✓ |
| Offline state detection | ✓ | ✓ | ✓ | ✓ |
| Australian data residency | ✓ | ✓ | ✓ | ✓ |
| Data export | ✓ | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | ✓ | ✓ |
| Priority support | — | — | 1 business day | — |
Solo includes five invoices a week. Raising and sending are counted separately, so using your week's allowance to raise five never stops you sending them. The count resets Monday.
Priority support on Pro means email and in-app messages answered within 1 business day.
Prices shown are launch defaults in AUD. Existing subscribers are grandfathered on their current price — we never change what you pay without telling you first.
a month for Solo
of billable support work
of fortnightly invoicing and note-chasing, gone
And it's deductible. Your SW Ally subscription is a business expense like any other software — your receipts sit in your account, ready for your accountant at the end of the financial year.
Solo and Pro both start with 7 days of full access. One free trial per account. Cancel before day 7 and you're not charged. Do nothing and the plan starts at its normal price.
Billed monthly in advance, in Australian dollars, through Stripe. SW Ally never sees or stores your card number. Receipts sit in your account.
Upgrade or downgrade any time from account settings. On downgrade, participants over the new limit become read-only rather than disappearing.
We retry and email you. Continued failure suspends paid features — it never deletes your data, and your export stays available.
If prices change, existing subscribers stay on the price they signed up at by default. That's built into how billing works, not just a promise.
Any time, from account settings. You keep access to the end of the period you've paid for. No exit fee, no phone call, and your data exports on the way out.
Someone you're currently supporting and documenting. Archive a participant you're no longer working with and they stop counting toward your limit — their records stay intact and exportable. The demo participant every new account starts with never counts.
Solo and Pro both start with 7 days free — full access to invoicing and collaboration, so you can run a real fortnight's worth of work through it. One free trial per account. Cancel before day 7 and you're not charged. And the Free plan is always there underneath, with no expiry.
You'll be prompted to upgrade before you can add the next one. Nothing you've already written is ever locked, hidden or deleted — the limit only applies to adding new active participants.
Any time, from your account settings — including during the 7-day trial, in which case you're never charged. After that you keep access until the end of the period you've paid for. On downgrade, participants over the new limit become read-only rather than disappearing, and your export is always available.
We don't provide pro-rata refunds for partial months, except where required by the Australian Consumer Law or where we've made an error. You keep full access until the period you've paid for ends.
Prices are shown in Australian dollars. GST treatment is confirmed at checkout and on your receipt, and your receipts are available in your account for your records.
Possibly, as the product grows. But existing subscribers are grandfathered on the price they signed up at by default, and we'd never move you to a new price without notice.
Payments run through Stripe. SW Ally never stores or handles your card number — we don't build card storage or payment processing ourselves, on purpose.
Yes, deliberately and permanently — unlimited participants, unlimited workers, every feature, no card. Independent workers on paid plans fund the platform. Why we do it this way →
Not at launch. Monthly only, so nobody's locked into a year of something they're still trying out. If enough people ask for an annual option we'll add one.
If it doesn't save you the evening, you've lost nothing but a signup form. Free forever for one participant, no card needed.