My Day home screen
Today's supports, upcoming events, new handovers, new messages and important updates — on one deliberately small screen. You know what needs you without opening anything.
The complete feature list, split by who uses it. Support workers, support coordinators, what both share, and the platform underneath.
For support workers
Support worker features
Everything a sole trader needs to document support, stay compliant and get paid.
Shift notes
Participant, date, start and finish, support category, support provided, outcome and progress, comments, incident indicator. Draft until you complete it, then locked.
Handover
Short, factual, operational — for the next worker. Optional "needs follow-up" flag turns it into an action item on the coordinator's dashboard.
Incident reporting
Injury, behavioural, medication, missing person, property damage, safeguarding, other — with severity, immediate action, emergency services and notification tracking.
Invoice creation & PDF
Auto-populated from the completed shift note. Your business details and the participant's plan manager are saved once and reused every time.
Time-of-day rate presets
Weekday day, weekday evening, Saturday, Sunday and public holiday rates per support item — chosen automatically from the shift's date and time, by state.
Travel & expense line items
Kilometres at your saved per-km rate, provider travel time, entry fees, parking and purchases — with a receipt photo attached.
Send & track invoices
Emailed straight to the stored plan-manager address, then tracked: Draft → Generated → Sent → Paid, with Overdue flagged and Cancelled available.
Safety & community tools
Quick access to emergency phone numbers — 000 and 131 444 — plus the coordinator's card and the participant's emergency contacts. Tapping one opens your phone's dialler; SW Ally does not place the call or send your location. Community location tools are planned. SW Ally is not an emergency service.
For coordinators
Support coordinator features
Free on every feature, with no time limit and no participant cap.
Needs Attention dashboard
Open incidents, missing shift notes, unread messages, pending tasks, upcoming events and overdue RFS — in one ranked list that answers "what needs me?"
Missing documentation alerts
Support recorded with no shift note is detected automatically, with a one-tap Remind worker. The end of chasing paperwork by text message.
Unlimited participants & workers
Add participants, invite workers by email, assign and unassign them. Assignment is what grants access — remove it and access ends immediately.
Shift note review
Every note for your participants, across all their workers, with outcomes and progress. Filter by participant, worker or date range.
Incident management
Notified on submission. Move it through Acknowledged → Investigating → Resolved with updates, attachments and a complete audit trail.
Dashboard posts
Official updates workers read but can't reply to — with "seen by 4 of 6" so you know an important update actually landed.
Tasks & support requests
Assign a task with a due date and follow it Pending → Completed → Verified. Direct coordinator-to-worker, not a public marketplace.
RFS Builder
Requests for Service auto-filled from the participant record, branded with your logo, emailed to several providers, and tracked to a response. With consent confirmation and initials-only by default.
Progress report export
A PDF summary of a participant across any date range — notes, outcomes, incidents and goal progress. What a plan review actually needs. Available in the web app.
Invoice status visibility
See whether your participants' supports have been invoiced and paid — without touching a worker's rates or financial settings.
Basic reporting
Activity across your caseload — notes written, incidents open and closed, documentation gaps, worker engagement.
Underneath
Platform foundations
The parts nobody markets and everybody depends on.
Install it like an app
A progressive web app — add it to your home screen, with its own icon, from any phone. No app store, no update prompts.
Honest about connection
The app detects when it is offline and says so plainly, rather than showing a spinner. Notes are submitted when you are back online.
Australian data residency
Application, database and document storage in Sydney (ap-southeast-2), with automated backups and tested restores.
Relationship-based access
Permissions come from participant assignments and coordinator links, enforced server-side on every request. Changing an ID in a URL returns "not found".
Audit logging
Sensitive actions are recorded — who, what, when — including every administrative action taken by SW Ally staff.
Accessibility
Designed for font scaling, contrast, screen-reader labels and keyboard operation. Non-negotiable in this sector.