Send us a message
We aim to reply within one business day, Australian time.
No form connected yet. Install a form plugin and paste its shortcode into the Contact form box on this page. In the meantime, use the email addresses opposite.
Email us directly
- General & sales: hello@swally.com.au
- Account support: support@swally.com.au
- Privacy requests: privacy@swally.com.au
Coordinators: book a walkthrough
Twenty minutes, screen shared, your actual questions. Choose "A walkthrough for my team" in the form and tell us roughly how many workers you have.
Already have an account?
There is a Contact support option inside the app — it comes through with your account details attached, which usually gets you a faster answer.
Log in to SW AllyIn an emergency, do not email us. Call 000 for police, fire or ambulance, or 131 444 for the Police Assistance Line. To report a concern about NDIS supports, contact the NDIS Quality and Safeguards Commission directly.
Before you write
Can I join the pilot?
Possibly — we're keeping the first group small so we can actually respond to what people tell us. Coordinators bringing a handful of workers are the best fit. Choose "Joining the pilot" in the form and tell us about your caseload.
Can you migrate my existing notes?
Tell us what format they're in. Structured exports (CSV, spreadsheets) are usually workable; scanned paper generally isn't. We'll be straight with you about what's realistic.
I want a feature that isn't there.
Please tell us — but know that V1's scope is deliberately frozen, so good ideas go onto the V2 backlog rather than into the current build. That discipline is why the product stays usable.
How do I request a copy of my data, or have it deleted?
Email privacy@swally.com.au from the address on your account. Note that support records carry retention obligations — the privacy policy explains what can be deleted and what has to be kept.