Two minutes, not twenty
Smart defaults, fields prefilled from the shift and your phone’s own dictation mean the note is done before you’ve left the driveway.
Support work,
organised.
Software for independent NDIS support workers and support coordinators. Shift notes, handover, incidents, participant records, calendar and invoicing — the day-to-day record-keeping, in one place.
Secure & Private
Easy to Use
Built for NDIS
My Day
My Participants
Shift Notes
Handover
Communication
Incidents
Documents
Invoices
Income & Expenses
HomePeopleNotesMoney
Dashboard
12 participants3Missing notes
5Unread
2Incidents
Everything in one place
Shift notesEvery note, every participant
CommunicationTeam discussion per participant
RFS BuilderRequest for Service, sent & tracked
Tasks & permissionsControl who sees what
Everything you need in one platform
Shift Notes
Quick and easy shift notes that keep everyone informed.
Handover
Share important updates for the next support worker.
Communication
Secure messaging with your support team.
Calendar
Manage appointments, events and support schedules.
Invoicing
Create, send and track invoices with ease.
Incidents
Report and manage incidents securely and efficiently.
Built for everyone in the support team
Support Workers
Participant records, shift notes, handover, incidents, tasks and calendar — plus invoicing and income tracking on eligible plans.
Learn moreSupport Coordinators
Oversee participants, review notes, manage appointments, communicate and keep everything on track — free, forever.
Learn more
Why support workers love SW Ally
It gives you your evenings back
Ask a support worker what they like least about the job and almost nobody says the support. It’s the hour afterwards — the notes, the invoices, the chasing.
"I used to do my notes on Sunday night for the whole week and half of it was guesswork. Now it's done in the car and my invoices go out the same day."
Nobody reads your notes
Not a colleague, not another worker on the same participant. Your record stays yours — enforced, not promised.
The weekend rate is just right
Saturday, Sunday and public holiday rates picked from the shift itself. No more fortnightly mental arithmetic.
You know where you stand
Income, expenses and net for the financial year, on one screen. Tax time stops being an afternoon you dread.
You always know the connection state
SW Ally tells you when the app is offline, so you never assume a note went in when it did not. Finish and submit once you are back on.
Nobody’s watching you
No clock-in, no GPS, no manager dashboard tracking your movements. You’re a professional, not a tracked asset.
Why support coordinators use SW Ally
Because the chasing was the job
Coordination shouldn’t mean texting six workers to ask whether they wrote up Tuesday. SW Ally shows you what’s actually outstanding, and lets you fix it in a click.
"Half my week was working out what hadn't been done yet. Having it on one screen — and being able to send an RFS without opening Word — is the whole reason we moved."
One list, not forty files
Needs Attention answers a single question — what needs me? — and when it’s empty, you can actually believe it.
The chasing does itself
Support recorded with no note is flagged automatically, with one button to remind the worker.
RFS in ninety seconds
Auto-filled from the participant record, branded as yours, sent to several providers and tracked to a response.
Plan reviews stop being a scramble
Export a participant’s notes, outcomes, incidents and goal progress across any date range as one clean PDF.
Ask once, then watch it land
Assign a task with a due date and follow it Pending → Completed → Verified. Direct coordinator-to-worker, not a public marketplace.
Free, and genuinely so
Unlimited participants, unlimited workers, every feature. No card, no trial clock, no seat count creeping up on you.
The core loop
One flow, start to paid
SW Ally isn’t a shift-note app with extras bolted on. It’s the whole loop, in order, with nothing you have to re-type twice.
1
Participant
Open the person, not a roster
2
Support
Do the shift
3
Shift note
Private, formal, yours
4
Handover
What the next worker needs
5
Incident
Only if something happened
6
Invoice
Auto-filled from the shift
7
Paid
Tracked to payment
Documentation and billing stay together. Invoices are built from the shift itself, so what you bill and what you wrote up always match. Coordinators can also require a completed shift note before an invoice is raised for their participants — it’s a setting, so it fits how you and your coordinator actually work.
Invoicing & money
Get paid without the Sunday-night spreadsheet
Your business details are saved once. Each participant stores their plan manager, submission email and payment terms once. After that, an invoice is a tap.
- Rates by time of day. Weekday, evening, Saturday, Sunday and public holiday presets per support item — picked automatically from the shift date.
- Travel and expenses. Kilometres at your saved rate, entry fees, parking — with a receipt photo attached.
- Status you can actually see. Draft → Generated → Sent → Paid, with overdue flagged before the plan manager forgets.
Invoice
INV-0043
$387Saturday rate
32kmTravel
$18Entry fee
Total
$437.08
$48,210
Income
$7,640
Expenses
$40,570
Net
Notes stay private
Another worker can never read yours.
Hosted in Sydney
Australian data residency, by design.
Break-glass only
We can’t casually browse participant notes.
Your data leaves with you
Progress report PDFs and invoice exports, from the web app.
Privacy by design
The honest answer to “who can read our participants’ notes?”
Almost nobody — and never quietly.
Access in SW Ally comes from actual relationships: which participants you’re assigned to, which coordinator you’re connected with. It’s enforced on the server for every single request, so changing an ID in a URL gets you a “not found”, not somebody else’s record. Even we can’t browse participant content casually. Where support or a legal request genuinely requires it, an operator has to record a written reason, access is time-limited, and the whole event is loudly audit-logged.
Read the privacy policy
Out in the community
The things you actually need mid-shift
One row on the home screen, for the moments the paperwork isn’t the problem. The emergency numbers and contacts are available now; the community location tools are planned.
Emergency numbers
Quick access to emergency phone numbers — 000 and the Police Assistance Line — plus the coordinator’s card and the participant’s emergency contacts. Tapping one opens your phone’s dialler; SW Ally does not place the call and does not send your location. SW Ally is not an emergency service.
Toilets near me
Planned. An accessible-facilities filter over public toilet data, because that’s the part that matters.
Defib locator
Planned. The nearest registered AED, drawn from published registers.
Beach safety
Planned. Patrol status for the closest patrolled beach before a community access outing.
2 min
To document a normal shift
$0
For support coordinators, forever
7 days
Free trial on paid plans
100%
Data held in Australia
We’re building for the people who make the scheme work day to day — the independent workers doing the shifts and the coordinators holding it all together.
Why choose SW Ally?
- Designed for independent support workers
- Free for support coordinators
- Built around NDIS record-keeping and pricing
- Secure, reliable and hosted in Australia
- Works on mobile, tablet and desktop
“
Everything a worker needs after the shift, in one place — that is the whole brief we are building to.
Replace with a real pilot quote before launchThe things people ask first
Do I need a support coordinator to use SW Ally?
No. An independent worker can run the whole thing alone — participants, notes and invoices. Your notes are your professional record: stored, dated and exportable for whenever the NDIS, an auditor or a future coordinator asks. If a coordinator connects later, your existing history stays intact under your account.
Can another support worker read my shift notes?
Never. Shift notes are private formal records. Your coordinator can see notes for their own participants; a colleague sharing the same participant cannot — that rule is enforced in the database queries themselves, not just hidden in the interface.
What does it cost?
Free forever for one participant, and free for support coordinators on every feature. Paid worker plans start at $19.99 a month with a 7-day free trial.
Does SW Ally claim NDIS payments for me?
No. SW Ally creates, sends and tracks your invoices to plan managers and self-managed participants. It doesn’t lodge claims through the NDIS portal, and it isn’t an accounting platform — at tax time you export the year and hand it to your accountant.
What happens when I lose signal mid-shift?
SW Ally detects that it is offline and tells you, rather than pretending the note was saved. Notes are not queued up and sent automatically once the signal returns, so finish and submit the note when you are back online.
Is this another clock-in, GPS-tracking app?
Deliberately not. No clock-in surveillance, no GPS tracking, no rostering, no payroll. Those are explicitly out of scope. SW Ally is documentation, communication and getting paid.
Where is our data stored?
In Sydney, Australia — application, database and document storage all in the ap-southeast-2 region. Documents are private by default and served through signed URLs, and sensitive actions are audit-logged.
Ready to simplify the way you work?
Free for one participant, free for coordinators on everything, and set up in fifteen minutes. No credit card needed.