Participant-centred
You work from the person, never from an organisational hierarchy. Workers should never have to navigate "Coordinator A / Coordinator B" to find someone they support.
What we hold to
Six things that decide every feature
Privacy by design
Sharing is deliberate. Not everything is visible to every worker. The default is less access, not more — including for us.
Mobile-first, genuinely
Not a desktop app squeezed onto a phone. Built for one hand, in a car park, with poor signal — because that's where the note actually gets written.
Simple, on purpose
A worker shouldn't feel like they're completing an employee timesheet. Every feature has to earn its place against the two-minute target.
Australian, all the way down
Application, database and documents hosted in Sydney. It matters legally when you hold other people's participant data — and it matters to the coordinators who ask.
Accessible by default
WCAG 2.1 AA — font scaling, contrast, screen-reader labels, keyboard operation. In the disability sector, inaccessible software is a contradiction.